bk445 Privacy Policy — Your Information Is Fully Secure

01

What Information We Collect

1.1 Information You Provide Directly

When you create an account or use services on bk445, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address (including district and division)
• Information about your preferred payment method (bKash, Nagad, Rocket, Upay)
• Documents required for identity verification
• Information provided when contacting our support team

1.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device identification information
• Browser type, operating system, and device model
• Pages visited, session duration, and click patterns
• Date and time of access (according to Bangladesh Standard Time, BST, UTC+6)
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification and fraud prevention, we may also collect necessary information from trusted third-party organizations. This collection is part of our legal obligations and is always conducted within the scope of applicable law.

02

Purpose of Data Use

bk445 uses collected information for the following legitimate purposes:

2.1 Service Operation and Improvement

• Account creation, management, and verification
• Processing deposits, withdrawals, and transactions
• Ensuring uninterrupted operation of gaming services
• Resolving technical issues and providing support
• Improving platform performance and user experience

2.2 Security and Compliance

• Preventing unauthorized access and fraud
• Age and identity verification to ensure responsible gaming
• Fulfilling legal obligations related to anti-money laundering
• Resolving disputes and handling legal claims

2.3 Communication and Convenience

• Sending important account-related notifications
• Providing 24/7 live chat support in Bengali
• Informing you about relevant promotions and bonus offers (only with your consent)
• Notifying you about service changes or updates to this policy

03

Data Disclosure and Sharing

bk445 never sells or rents your personal information to third parties. However, information may be disclosed in the following limited circumstances:

3.1 Service Provider Partners

Information may be shared with trusted technology and payment partners necessary for operating our services. These partners work under our direction and under strict confidentiality agreements. They may not use this information for any independent purpose.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, a valid request from a regulatory authority, or the requirements of applicable law. In such cases, we will provide only the minimum information necessary to meet the legal requirement.

3.3 Business Transfer

In the event of a future business merger or acquisition, your information may be transferred to the relevant successor organization. In such a case, we will notify you in advance and the new organization will be bound to comply with the terms of this privacy policy.

04

Cookies and Tracking Technologies

4.1 Use of Cookies

The bk445 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the performance of our services.

4.2 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand and improve platform performance.

4.3 Cookie Control

You can control or reject cookies through your browser settings. Please note, however, that disabling essential cookies may affect some important functions of our platform.

05

Data Security Measures

bk445 takes industry-leading technical and organizational measures to protect your personal information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Our servers are equipped with high-grade firewalls and access control systems.
• Restricted Access: Only authorized staff can access the minimum necessary information.
• Regular Security Reviews: Our systems undergo regular security audits.
• Staff Training: All staff receive regular training on data protection.

However, no online system is completely secure. Therefore, keep your account password confidential and properly log out after logging in from an unfamiliar device.

06

Data Retention Period

bk445 retains your personal information only for as long as necessary to fulfill the relevant purpose or to comply with legal obligations. The general guidelines are as follows:

• All account information is retained for as long as the account is active.
• Even after an account is closed, certain information may be retained for a specified period in accordance with applicable legal obligations.
• Transaction records and gaming history are kept for as long as necessary for financial reporting and auditing.
• Security logs are retained for a specific period as required for legal purposes and fraud investigations.

Once the retention period ends, we securely delete or fully anonymize your information so that you cannot be re-identified.

07

Your Rights

As a user of bk445, you have the following rights regarding your own personal information:

7.1 Access and Correction

You may request a copy of your personal information held by us at any time. If any information is incorrect or incomplete, you may submit a request for correction.

7.2 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing legal proceedings.

7.3 Objection to Processing

In certain circumstances, particularly for direct marketing purposes, you have the right to object to the processing of your information. After receiving such an objection, we will stop the relevant processing.

7.4 How to Exercise Your Rights

To exercise any of the above rights, write to us by email. We will verify your request and make every effort to respond in a timely manner. Some information may be requested for identity verification.

08

Protection of Minors

bk445 strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of account registration.

If we become aware that information from a minor has been collected inadvertently, we will immediately close that account and delete the associated information. If you have information about such an incident, please notify our support team.

09

International Data Transfers

For the operational needs of our services, your information may sometimes be transferred outside of Bangladesh, such as to the servers of our technology partners. For such transfers, we ensure that:

• The recipient country or organization provides adequate data protection guarantees.
• Appropriate contractual safeguards have been put in place.
• The transfer is consistent with this privacy policy and conducted within the scope of applicable law.

10

Policy Changes and Updates

bk445 may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address or clearly inform you on the platform.

Continued use of our services after an update will be considered your agreement to the revised policy. We therefore recommend that you review this page regularly. The date of each update will be noted at the top of the page under the "Last Updated" section.